• FREE Shipping site-wide. Delivery times vary depending if it is shipped from Australia or overseas. See above for more detail or check shipping info detailed on the product page in question.
• Orders are shipped directly from our suppliers so if you have purchased multiple products, you may receive multiple deliveries.
• All orders are processed within 1-3 business days, although times may vary due to issues related to COVID-19. Processing times may also be extended during holidays, re-stocks and promotions.
• Once you’ve received your order confirmation, it can take up to 2-4 business days to receive your shipping confirmation.
• All orders ship Monday through Friday.
• We ship to domestic P.O. Boxes.
• Please be aware that your package might need a signature upon delivery. If you choose to issue the courier without requiring a signature, Party In My Garden is no longer liable for your order after delivery.

Delivery timeframes update 28/3-23 – Spoiler alert, it’s good news – no FOFO here:

We hope that you will be delighted with your PIMG purchase! If you change your mind, you are welcome to return your product to us within 7 days of delivery receipt, however, the package must be unused and unopened.

• To be able to return a product, you must provide a valid proof of purchase from partyinmygarden.com.au and complete our returns form.
• All return items must be unused, unopened, and complete with original wrapping.
• We are not responsible for the return shipping costs of Change of mind returns items.
• Please mark ‘Returned Items’ clearly on the outer packaging of your parcel.
• Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
• Send a follow up email with your tracking information to support@partyinmygarden.au
• Enclose your goods, and return to the following address:

PO Box 768
Kensington
NSW 1465, Australia

What happens next?

• Upon receipt of your returned merchandise, we will send you an email to notify you of your refund status.
• We will only provide you with a refund once we receive the product returned to us, and our team ensures it is unused and in resalable condition.
• Once approved, your refund will be processed and a credit will be automatically issued to your credit card or original method of payment within 7-10 business days.

If you have received the incorrect product or the product you have received is faulty, please complete our returns form and include photos and/or video proof and we will assist you with this promptly.

Please ensure you reach out to us within 7 days of receiving your order and don’t dispose of the product, so we can assess your claim.

In the instance of faulty or damaged goods, we will replace the product where possible. In the instance the product has sold out, we will issue a credit note to use on our site.

What about it? We surveyed friends, families and strangers on the importance of receiving our types of goods in fancy packaging. The resounding response was that it would end up as unnecessary landfill. Couldn’t agree more! So most of the products on our site arrive to you in plain packaging and branding. Landfill aside, the other bonus of plain packaging is that we can pass the savings onto you – the customer, so it’s a win win – hooray!

DO NOT open our packages with sharp objects such as scissors or knives. Failure to follow this advice will result in any refunds for damaged goods to be voided.

Our solar and LED ranges come with a 12 month warranty from the supplier. If you are having issues with your LED or solar device, please email support@partyinmygarden.au and we will assist you in finding the best solution.

Please keep in mind that this excludes water damage to some LED portable led rechargeable lights. Check the product description for more information.